Returns & Refunds

1. Return Policy

Due to the nature of pharmaceutical products, returns are accepted only under specific conditions to ensure patient safety and regulatory compliance.

2. Eligible Returns

• Damaged or defective products upon delivery.
• Wrong items delivered (incorrect medication or dosage).
• Products expired before or shortly after delivery.

3. Non-Returnable Items

• Opened or used medication.
• Prescription medications (POM) that have been dispensed.
• Products returned after 48 hours of delivery.

4. Refund Process

1. Contact support with your order number and reason for return.
2. Our team will review your request within 2 business days.
3. If approved, you will receive instructions for returning the product.
4. Refunds are processed to the original payment method within 5–10 business days.

Processing fee: A processing fee may be charged on approved refunds, based on the rates applied by the payment gateway provider used for the original transaction. This fee, where applicable, will be deducted from the refunded amount.

5. Contact

For returns and refund inquiries, email info@medicalarteries.com or call +2349071966666.